DIGITAL DISRUPTORS / SOFTWARE & ENGINEERINGREPUBLIC OF KOSOVO · REMOTE

Systems that survivecontact with reality.

Business software, financial planning tools and AI platforms, with the infrastructure to keep them running.

Bring us a hard problem See our products ↓
01BUSINESS SYSTEMS
02FINANCE & REPORTING
03AI & ENGINEERING TOOLS
04CLOUD & SECURITY
CHAPTER 01 / PRODUCTS

Four products we build and run.

The same engineering we bring to client work, packaged as products for security, AI delivery and IT operations.

Digital Disruptors IT SupportIN USE

Multi-tenant service desk

IT Support

Takes employee requests, access changes and device work through to a result someone can explain, and keeps every failed step visible until it is finished.

Ask for a demo for IT Support
ReachPILOT

Remote support

Reach

Puts the right technician on the right device with a command, a terminal or attended screen help, tied to one support job and closed when the job is done.

Join the pilot for Reach
CHAPTER 02 / CAPABILITIES

We work where software meets consequence.

01

Business systems

Custom platforms for the work behind the business: service requests, enterprise operations, internal workflows and connected data.

ERP / IT service management (ITSM) / workflow automation / integrations
02

Finance & reporting

Financial models and scenario planners, application review and approval workflows, and reporting tools for management and board communications.

Planning tools / review & approvals / board updates / newsletters
03

AI & engineering tools

Governed agent platforms, traceable delivery records and isolated DevOps sandboxes, with practical quizzes and skills assessments.

AI agents / audit & provenance / sandboxes / technical learning
04

Cloud, security & operations

The infrastructure, security controls and ongoing care that keep applications deployable, observable and recoverable.

Cloud / Kubernetes / DevSecOps / CI/CD / incident response / migrations

SELECTED ENGINEERING ENGAGEMENTS / OPERATING SCALE

LAST REVIEWED · 2026.10
96TENANT DATABASES
104DETECTION RULES
1.1 TBPRODUCTION DATA
11+YEARS IN THE FIELD
EXPERIENCE ACROSS

Enterprise & pharmaceutical

IoT & robotics

Multi-tenant software

FIELD PLATE / THE LAYERS BEHIND THE WORK
WORKFLOW / IDENTITY / RUNTIME / DATA / INFRASTRUCTURECONCEPTUAL PLATE · NOT A CLIENT ENVIRONMENT
CHAPTER 03 / SELECTED WORK

The work is the pitch.

Projects we have delivered, described by the kind of work, its scope and its outcome. Client names are left out.

W–01

GLOBAL PHARMACEUTICAL / ENTERPRISE AI

A governed platform for enterprise agents.

ENGINEERING PLATE / 01EXPLANATORY DIAGRAM
TEAM IDENTITYTeam-scoped accessAGENT RUNTIMEPolicy + orchestrationTOOLS + KNOWLEDGEExplicit permissionsISOLATED DATA + CONTROL BOUNDARYIDENTITY → GOVERNED RUNTIME → APPROVED CAPABILITIES
Representative architecture. Client implementation details omitted.

Multiple teams needed to run agents against private knowledge and real company systems. The platform had to preserve isolation, identity and control without creating one custom stack per team.

RUNTIMELangGraph + Bedrock
PLATFORMAWS EKS + Go operator
DATApgvector + row-level security
DELIVERYArgo CD + External Secrets

RESULTOne configurable runtime. Team-scoped knowledge. Tools granted explicitly. Credentials never committed to Git.

W–02

IOT & ROBOTICS / SECURITY OPERATIONS

Replacing a black-box MSSP with an auditable operating system.

ENGINEERING PLATE / 02EXPLANATORY DIAGRAM
ALERTDetection evidenceCASEAgent investigationPOLICYDeterministic decisionAUDITReviewable recordHASH-CHAINED EVIDENCE / EVERY STEP REMAINS TRACEABLE
Representative architecture. Client implementation details omitted.

Security alerts needed to become traceable cases, investigations had to use AI without handing it final authority, and the existing detection estate needed a clean migration path.

DETECTIONS104 rules mapped
CLOUDAWS + GCP
EVIDENCEHash-chained audit
DECISIONSDeterministic policy

RESULTA system where agents investigate, policy decides and every step remains reviewable.

W–03

HARDWARE & ROBOTICS / ERP

An ERP for a hardware company, with an assistant that answers from its own records.

ENGINEERING PLATE / 05EXPLANATORY DIAGRAM
TRAVELBookings + spendCRMAccounts + dealsACCOUNTINGLedgers + invoicesERP CORESales, purchasing, stockASSISTANTExact answers from recordsONE RECORD OF OPERATIONSQUESTIONS ANSWERED FROM LIVE DATA
Representative architecture. Client implementation details omitted.

Sales, purchasing, stock and finance had lived in separate tools. We built one system for the daily work, connected it to the company's travel, CRM and accounting platforms, and added an assistant that answers questions from live records instead of guessing.

SCOPESales, purchasing, stock, finance
CONNECTEDTravel + CRM + accounting
ASSISTANTExact answers + agent hand-off
ACCESSInvite-only, private network

RESULTOne record of operations, in daily use by the company's staff.

W–04

MANUFACTURING & ROBOTICS GROUP / SERVICE MANAGEMENT

A multi-tenant service desk that finishes the work behind each request.

ENGINEERING PLATE / 06EXPLANATORY DIAGRAM
TENANT AOwn scopeTENANT BOwn scopeTENANT COwn scopeSERVICE DESKRequests + approvalsACTION STEPSIdentity + devicesASSET RECORDShared with security operationsEACH ORGANIZATION IN ITS OWN SCOPEEXCEPTIONS STAY OPEN UNTIL THE LIVE STATE IS CHECKED
Representative architecture. Client implementation details omitted.

Joiners, leavers, access requests and device records ran across identity, licensing and endpoint tools. The service desk runs those steps for each organization in its own scope, routes approvals and shares its asset record with the security operations team.

TENANCYIsolated per organization
LIFECYCLEJoiner + leaver steps
APPROVALSManager + security routing
ASSETSLinked to security ops

RESULTRequests close on a check of the live state, and failed steps stay open until someone finishes them.

W–05

MULTI-TENANT SAAS / PRODUCTION

Keeping a mature ERP fleet stable while planning what comes next.

ENGINEERING PLATE / 03EXPLANATORY DIAGRAM
96TENANT DATABASES1.1 TB / PRODUCTION ESTATEONE CELL = ONE TENANT / ILLUSTRATIVE STATE, NOT LIVE LOAD
Representative architecture. Client implementation details omitted.

This is the work that rarely fits a launch post: deadlock storms, I/O stalls, hung processes, release pipelines, firewall policy and a Kubernetes migration checked against the actual estate.

TENANTS96 databases
DATA1.1 TB in production
CLIENTSWindows + iOS + Android
WORKOps + migration

RESULTFaster diagnosis, documented root causes and a migration plan grounded in production reality.

W–06

BUSINESS APPLICATIONS / OPERATIONS & FINANCE

Software for the daily work and the next decision.

ENGINEERING PLATE / 04EXPLANATORY DIAGRAM
INPUTRequests + business dataWORKFLOWOperations + planningREVIEWApprovals + ownershipREPORTManagement + board updatesERP + ITSM / FINANCIAL MODELS / REVIEW + COMMUNICATION
Representative architecture. Client implementation details omitted.

Custom applications spanning service management, application reviews and approvals, financial models and scenario planners. Reporting tools support management reviews, board updates and newsletters.

OPERATIONSService management
FINANCEPlanning + review workflows
REPORTINGBoard updates + newsletters
INTEGRATIONWorkflows + connected data

RESULTApplications shaped around each team’s processes, data and reporting needs.

CHAPTER 04 / OPERATING PRINCIPLES

Clear decisions.
Shared ownership.

01

Show the risk.

We make trade-offs visible before they turn into surprises.

02

Test behavior.

A green pipeline is useful. A system proven under the conditions that matter is better.

03

Write it down.

Decisions, failure modes and operating procedures belong to the team, not one person’s memory.

04

Leave ownership.

Good consulting increases your team’s control of the system.

KOSOVOREPUBLIC OF KOSOVO / REMOTE DELIVERYDigital Disruptors Republic of Kosovo remote delivery seal

CHAPTER 05 / COMPANY

Close to your team.
Wherever you work.

Digital Disruptors L.L.C is a software and engineering company based in the Republic of Kosovo, working remotely with clients. We bring 11+ years of engineering experience across business applications, automation and infrastructure, and we build and run our own products: NightWatch, WorkLedger, IT Support and Reach. Clients get direct communication, clear accountability and careful handover.

LEGAL NAME
Digital Disruptors L.L.C
ADDRESS
Rr. Shpetim Bojku, Pejë 30000, Republic of Kosova
UNIQUE IDENTIFICATION NO.
812109800
VAT NO.
330604349
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WORKING SET

AWSGCPAZUREKUBERNETESOPENSHIFTTERRAFORMARGO CDGOPYTHONTYPESCRIPTPOSTGRESQLCLOUDFLARE

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